FAQs
Here are some of our frequently asked questions. We highly encourage your feedback to help us provide the best customer experience. If you have any questions, please email us at momentstores.com@gmail.com.
Ques: What products do you sell on momentstores.com?
Ans: We offer a diverse range of products across various categories such as electronics, fashion, home decor, beauty, and more. Explore our website to discover our extensive collection.
Ques: How can I place an order?
Ans: Placing an order is simple! Just navigate our website, select your desired products, and proceed to checkout. No account creation is required.
Ques: What payment methods do you accept?
Ans: We accept various payment methods, including Cash on Delivery (COD), for your convenience. Our payment processes are secure and reliable.
Ques: How can I track my order?
Ans: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our "Track Your Order" page. For further assistance, feel free to reach out to our support team.
Ques: How long will it take to receive a tracking number?
Ans: We have a next-day dispatch policy, so all orders are assigned tracking numbers within 24 hours. You will receive the tracking number at your email address. You can also contact us to get the tracking information.
Ques: Will I receive a confirmation number when I place my order?
Ans: Yes, all customers receive an instant confirmation on their email after placing an order. (NOTE: Please contact us if you don't receive one within 12 hours).
Ques: What is your Return and Refund Policy?
Ans: We offer a hassle-free 5-day return window. If you're unsatisfied with your purchase, you can request a return, and upon approval, receive a full refund. Detailed information is available in our Return and Refund Policy.
Ques: How do I cancel my order?
Ans: Orders can be canceled within 24 hours of placement. Contact our customer support team or email momentstores.com@gmail.com. Once an order is shipped, it cannot be canceled.
Ques: Who can I contact if I have a problem with my order?
Ans: All inquiries can be sent to momentstores.com@gmail.com. You can also WhatsApp us at 03028069593.
Ques: Can I change my shipping address after placing an order?
Ans: We're sorry, but once an order is confirmed, we cannot change the shipping address. Please double-check your address during checkout.
Ques: Do you offer Cash on Delivery (COD)?
Ans: Yes, we do! You can choose Cash on Delivery as a payment method during checkout. Enjoy the convenience of paying for your order upon delivery.
Ques: Is shipping free?
Ans: Yes, we offer free shipping on all orders delivered within Pakistan.
Ques: Why should I create an account on momentstores.com?
Ans: No account creation is necessary. We provide a seamless shopping experience without the need for accounts. Your order updates, including tracking numbers, will be sent to your email.
Ques: Do you have a physical store where I can make purchases?
Ans: We operate exclusively online. All purchases can be made through our website for a convenient and efficient shopping experience.
If you have any other questions or concerns, please feel free to reach out to our customer support team at momentstores.com@gmail.com. We're here to assist you!